We're Here to Help

Your wellness journey matters to us. Reach out anytime—we're ready to assist.

Whether you have questions about magnetotherapy, need help with your order, or want to learn more about EASEYN rings, our dedicated support team is here for you. We believe in providing exceptional service because your satisfaction and wellbeing are our top priorities. Get in touch, and let's find the perfect solution together.

⏱️ Typically respond within 24 hours

Email Us

Prefer writing? Send us a detailed message and we'll respond with personalized guidance within 24 hours.

support@easeyn.com

Within 24 hours (usually much faster!)

Send Email

Live Chat

Need instant answers? Our live chat connects you with a wellness specialist in real-time during business hours.

Monday-Friday, 9:00 AM - 6:00 PM EET

Average Response: Under 2 minutes

Phone Support

Sometimes a conversation is best. Call us for immediate assistance with urgent matters, complex questions, or just to hear a friendly voice.

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Monday-Friday, 10:00 AM - 5:00 PM EET

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Help Center

Looking for quick answers? Browse our comprehensive FAQ and help articles covering shipping, returns, product care, sizing guides, and magnetotherapy education.

Available 24/7

50+ common questions answered

Visit FAQ

Send Us a Message

Fill out the form below and our support team will get back to you as soon as possible. For order-related inquiries, please include your order number for faster assistance. We read every message personally!

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Order Number (Optional) Find your order number in your confirmation email (e.g., #EASEYN-12345)

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I agree to EASEYN's Privacy Policy and consent to being contacted regarding my inquiry

Multiple ways to reach us—choose what works best for you. Our team is standing by to help with orders, product questions, returns, or anything else you need.

📧 Email

support@easeyn.com

We respond to all emails within 24 hours, typically within 4-6 hours during business days.

📞 Phone

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Available Monday-Friday, 10:00 AM - 5:00 PM EET. Voicemail monitored outside these hours.

💬 Live Chat

Available Now

Instant responses during business hours. Average wait time: under 2 minutes.

What to Expect

Our Service Commitment:

Email Inquiries: Within 24 hours (usually 4-6 hours)
Live Chat: Instant during business hours
Phone Support: Immediate during business hours
Order Issues: Priority response within 12 hours
Returns & Exchanges: Processed within 24 hours
Social Media DMs: 2-4 hours during business days

We prioritize urgent matters like order problems, defective products, and delivery issues. All other inquiries are handled in the order received.

Quick Answers

Many questions can be answered immediately through our self-service resources. Save time and get answers now!

📦Track Your Order 🔄Return Policy 📏Size Guide 🚚Shipping Info ❓FAQ 💎Product Care 🧲How It Works 💳Payment Methods

Frequently Asked Questions

Looking for quick answers? We've compiled the most common questions from our customers. Can't find what you need? Use the contact form above or reach out directly!

How long does shipping take?

Orders are processed within 1-2 business days. Delivery times vary by location: USA (4-7 days), UK/EU (5-9 days), International (7-14 days). You'll receive tracking information via email once your order ships. All shipping is free worldwide with no minimum purchase required.

What is your return policy?

We offer a risk-free 30-day money-back guarantee. If you're not completely satisfied, return your unworn ring with the hygiene seal intact for a full refund. We provide free prepaid return labels worldwide. Exchanges for different sizes are always free.

How do I know what size ring to order?

Our rings are adjustable and designed to fit most finger sizes (US 6-11 / EU 52-68). Gently squeeze or expand the ring to achieve your perfect fit. Check our Size Guide for detailed instructions with photos. Still unsure? Contact us and we'll help you choose!

Are EASEYN rings safe to wear?

Yes, for most people. Our rings are made from hypoallergenic surgical-grade stainless steel. However, do NOT wear if you have a pacemaker or implanted medical device. Pregnant individuals should consult their doctor first. Keep away from children due to small magnet choking hazard.

How does magnetotherapy work?

Magnetotherapy uses rare-earth magnets to interact with your body's natural magnetic field. Our rings contain six strategically placed magnets (3 per side) designed to target acupressure points on your fingers. While not FDA-evaluated, magnetotherapy has been used for centuries in traditional wellness practices. Results vary by individual.

Can I wear my ring in water?

Yes! EASEYN rings are water-resistant and can be worn while washing hands, showering, or swimming. However, we recommend removing your ring before applying lotions, perfumes, or harsh chemicals to maintain its appearance. Dry thoroughly after water exposure for best longevity.

What if my ring arrives damaged or defective?

We're so sorry if that happens! Contact us immediately with photos of the damage. We'll send a replacement ring via express shipping at no cost, plus include a gift as our apology. You don't need to return the damaged ring unless we specifically request it for quality control purposes.

Do you offer wholesale or bulk discounts?

Yes! We work with wellness centers, yoga studios, holistic practitioners, and retail partners. For wholesale inquiries, partnership opportunities, or bulk orders (10+ units), email us at wholesale@easeyn.com with your business details and we'll send our partner program information within 48 hours.

How should I care for my EASEYN ring?

Clean your ring regularly with a soft, dry cloth. For deeper cleaning, use mild soap and warm water, then dry completely. Avoid harsh chemicals, abrasive cleaners, and prolonged exposure to chlorine or saltwater. Store in the original box when not wearing to prevent scratches. With proper care, your ring will last for years.

Can I track my order?

Absolutely! Once your order ships (within 1-2 business days), you'll receive a tracking number via email. Click the tracking link to see real-time updates. Haven't received tracking? Check your spam folder or use our Order Tracking tool by entering your order number and email address.